It appears that the criticism against the Diablo 3, the latest version of the best-selling game from Blizzard Entertainment (NASDAQ:ATVI) has been increasing in the last few weeks following the requirement for players to remain online even if they are using the single player mode of the game.
In addition to this requirement, the servers of the company were not able to meet the demand which made the game unplayable to numerous gaming enthusiasts.
A number of consumer groups in France and Germany have started to take into consideration the possibility of taking action against the company. However after users found out that they could not return the game even if it was unplayable has resulted to an investigation to be made by the Fair Trade Commission.
Due to the investigation, Blizzard has agreed to offer a full refund to users of the game although the refund is not going to be available to all users who were able to purchase the game. Players who reached at least Level 40 will not be able to get the refund since the basis for the refund is the fact that the game is not playable and if players were able to reach this level, they did not encounter any problems.
Players who have reached Levels 21 to 40 will be able to ask for the refund from June 25 to July 3 while players who are at Level 20 and below will be able to ask for the refund within the first two weeks after they purchased the game.
As a way of compensating for the inconvenience brought about by the issue, the company is offering free access for thirty days to StarCraft: Wings of Liberty to all users within the region
Near the start of June, Blizzard established additional servers for Korea in order to deal with connectivity problems. Blizzard was mainly at fault in connection to the issue since they demanded internet connectivity in order to play the game while its servers were not able to deal with the demand from gaming enthusiasts.